Help Center
Find answers to your questions
Shipping & Delivery
How long does shipping take?
Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days. International shipping may take 7-14 business days depending on the destination.
What are the shipping costs?
We offer free shipping on orders over $50. Standard shipping is $5.99, express shipping is $12.99, and overnight shipping is $24.99.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for all items. Items must be in original condition with tags attached. Returns are free within the US.
How do I return an item?
You can initiate a return through your account dashboard or contact our customer service team. We'll provide you with a prepaid return label.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. You'll receive an email confirmation once the refund is processed.
Sizing Guide
How do I find my size?
Use our detailed sizing charts available on each product page. Measure yourself and compare with our size guide for the best fit.
What if the size doesn't fit?
If your item doesn't fit, you can exchange it for a different size within 30 days. We'll cover the return shipping and send you the correct size.
Order Management
Can I cancel my order?
You can cancel your order within 1 hour of placing it. After that, you'll need to return the item once it arrives.
Can I modify my order?
Order modifications are possible within 1 hour of placing the order. Contact our customer service team for assistance.
Account & Billing
How do I update my account information?
You can update your account information in the "My Account" section. Changes are saved immediately.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Contact Support
How can I contact customer service?
You can reach us via email at support@example.com, phone at 1-800-123-4567, or live chat on our website. We're available 24/7.
What are your support hours?
Our customer service team is available 24/7 via email and live chat. Phone support is available Monday-Friday, 9 AM - 6 PM EST.